FAQ
Q: What materials are your pots made of? A: Our pots are made from high-quality, safe materials, including food-grade stainless steel, non-toxic non-stick coatings, heat-resistant ceramics, and cast iron. Each material is carefully selected for durability, performance, and safety, ensuring that our pots are suitable for everyday cooking and free from harmful chemicals.
Q: Are your pots compatible with all stovetops? A: Most of our pots are compatible with gas, electric, ceramic, and induction stovetops. However, some products may have specific compatibility requirements—please check the product description for details. If you’re unsure, you can refer to the product specifications or reach out for further clarification.
Q: How do I care for my pots to ensure they last? A: Care instructions vary by material. For non-stick pots, avoid using metal utensils (use silicone, wood, or plastic instead) and hand wash with mild soap to preserve the coating. Stainless steel and cast iron pots can be washed with warm water and soap, and cast iron may require seasoning to maintain its non-stick properties. Always dry your pots thoroughly after washing to prevent rust or damage.
Q: How long does shipping take? A: Domestic orders typically arrive within 3-5 business days, while international orders may take 7-14 business days. Shipping times are estimates and may be delayed due to customs, weather, or high order volumes. You will receive a tracking number once your order is shipped to monitor its progress.
Q: Can I cancel or modify my order? A: Orders can be canceled or modified within 12 hours of placement, provided they have not yet been processed. After 12 hours, orders are typically processed and cannot be changed or canceled. If you need to cancel or modify your order, please contact us as soon as possible.
Q: What if my pot arrives damaged? A: If your pot arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund, depending on your preference. Please refer to our Return & Exchange Policy for more details.